Complimentary shipping on artisan leather goods over $150

Politique de remboursement

Souq Atelier

Returns & Exchanges

Because many of our pieces are handmade, customized, or produced in limited quantities, our policy is clear, fair, and respectful of the craft.

Return Window

Eligible items may be returned within 14 days of delivery.

Condition

Items must be unused, unworn, and returned in original condition.

Custom Orders

Custom, personalized, and made-to-order pieces are final sale unless incorrect or damaged.

Return Eligibility

To qualify for a return, items must be:

  • Unused, unworn, and in original condition.
  • Returned with original packaging, tags, dust bags, or accessories where applicable.
  • Free from damage, marks, odors, or signs of wear.

Non-Returnable Items

  • Custom, personalized, hand-painted, embroidered, or made-to-order products.
  • Final sale or discounted items, unless stated otherwise.
  • Items that have been worn, used, altered, or damaged after delivery.
  • Gift cards.

Exchanges & Refunds

Exchanges may be accepted depending on stock availability. Once your return is received and inspected, approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Need help with a return or exchange?
Contact us at Support@Souqatelier.com